Shipping Overview

We strive to provide fast and reliable shipping for our herbal medicine products. Below are the details of our shipping policy:

Shipping Rates and Delivery Times

1. Standard Shipping:
Courier guy
3-5 business days,R100

2. Express Shipping: 1-3 business days, R150
Pep paxi
1-5 business days,R110
3. Free Shipping: On orders over R1500

Shipping Carriers
We use [Courier guy] and [Pep paxi] to deliver our products.

Shipping Restrictions
1. International Shipping: We currently ship to South Africa only for now
2. Restricted Areas: We do not ship to [Rural areas/Locations and if so the extras charges applies

Order Processing and Shipping
1. Order Processing Time: 1-2 business days
2. Shipping Confirmation: You will receive an email with tracking information once your order ships.

Tracking and Delivery
1. Tracking Information: You can track your order using the tracking number provided in your shipping confirmation email.
2. Delivery Attempts: If a delivery attempt is unsuccessful, the carrier will leave a notice with instructions on how to reschedule delivery.

Damaged or Lost Packages
1. Damaged Packages: If your package arrives damaged,Do not use Products, take pictures and send to us within 3 business days for refunds or exchange of the package
2. Lost Packages: If your package is lost, please contact us and we will work with the carrier to resolve the issue.

Shipping Changes and Cancellations
1. Changes to Shipping Address: Please contact us as soon as possible if you need to change your shipping address.
2. Cancellation of Orders: We will attempt to cancel orders before they ship, but we cannot guarantee cancellation after shipping.

Contact Us

If you have any questions or concerns about our shipping policy, please contact us at
Contact:‪+27671017235‬
Email : riversofhealingherbalmedicine@gmail.com